Welcome to NetX Onboarding! During our time together, we'll discuss general DAM concepts, dig into your specific use cases, provide advice and best practices and train you to configure and maintain your NetX instance. Your dedicated Onboarding Specialist will tailor our proven implementation strategy to work with your team, resulting in a successful DAM launch.

Kickoff

The kickoff is an opportunity to introduce you to NetX's onboarding team and discuss your DAM requirements. We'll help you understand who your stakeholders are and who should be involved in the implementation project. You'll learn how to define your business requirements through user stories, then together we'll determine the best way to implement your unique workflows in NetX.

Onboarding guide

Our online onboarding guide will help you translate your organization's requirements into the structure of your NetX instance. This guide is designed for your team to review the material at a pace that works for you. You'll meet with your Onboarding Specialist to discuss each topic you've learned and how it applies to your use cases. This flow allows your team to move through straightforward decisions faster while affording more time to dig into complex scenarios.

The guide is structured around four key configuration topics:

Organizing Your Assets
Learn about taxonomy and folder structure to organize assets, manage access, and assist with browsing.

Metadata and Searching
Learn how metadata classifies assets, drives workflows, and provides a stellar search experience.

User Access
Learn how to classify users for access, authorized system actions, and methods of authentication.

Workflows and Settings
Discover features, settings, and integrations that can help with your workflows.

Workshops and training sessions

After your team has reviewed each of the above topics, your Onboarding Specialist will facilitate workshops and configuration training sessions to discuss the decisions made by your team and determine how best to implement your workflows. We'll also provide training and guidance on:

  • Configuring portals
  • Preparing your files and data for migration
  • Workflow configuration testing
  • Preparations for launching your DAM
  • Communicating the rollout to your user base
  • Managing your DAM post-onboarding

We believe that ownership and governance of any system is critical, so we provide extensive admin-level training on system configuration and general DAM best practices. This in-depth familiarity equips your team to manage the system, integrate new workflows, facilitate training and support end-users into the future.

Professional services

Alongside the onboarding program, your organization may also be engaging professional services to extend and customize NetX:

  • LDAP or SAML Single Sign-On (SSO)
  • Custom hostnames
  • Data migration from a previous DAMS
  • Custom storage solutions (S3, Glacier, etc.)
  • Integrations (InDesign Server)
  • Database sync tools (TMS, PastPerfect, etc.)

Your NetX Account Manager will liaise between the respective technical teams to ensure the smooth implementation of any professional services projects.

After onboarding

We're here to ensure the success of your implementation, now and into the future. The NetX Onboarding team works closely with your Account Manager throughout the onboarding project. At the end of onboarding, we transfer our knowledge of your implementation to the NetX Support Team, ensuring a smooth transition.

The importance of a DAM administrator

We honestly can't say this enough — a dedicated DAM Administrator is paramount to the success of your new implementation. Your organization needs to identify someone, along with at least one backup admin, to be the dedicated application expert and administrator.

During the onboarding project, your NetX Admins should attend all calls. They're also in charge of configuring the application, completing workflow testing, and mobilizing all business units to successfully launch the new system.

Ongoing DAM Admin duties include:

  • Configuring the NetX application
  • Providing help and support to end-users
  • Managing users and asset lifecycles
  • Curating content
  • Monitoring statistics and evaluating ROI
  • Communicating with the NetX team
  • Advocating for sustained user adoption
  • Taking ownership of the DAM

While the DAM administrators manage the NetX application, customers with self-hosted implementations will also need skilled IT staff to manage the infrastructure.


DAM is a journey, not a destination.